RESUME
Work
experience
ADMINISTRATION REPRESENTATIVE | POSTMEDIA NETWORK
February 2020 - Present
I work with the Distribution team of Postmedia Network. As an administration representative
-
I interact with customers and assist them with their print and digital subscription inquiries
-
Respond to customer complaints from different markets and for different products
-
Escalate customer inquiries to Team Leader when required
SOCIAL MEDIA COORDINATOR INTERN | PANORAMA INDIA (NGO)
June 2020 - August 2020
As a Social Media Coordinator, I assist the organization with the management of their social media platforms like Facebook, Instagram, Twitter.
-
Build social content using creative platforms like Canva, Adobe Photoshop and Illustrator
-
Actively participate in developing the social media calendar for future activities
-
Engage in scheduling the content using social media scheduling platforms like Buffer
-
Promoting bi-weekly event Namaste Live With Panorama India on the social media platforms.
-
Engaged in managing social media platforms for the promotion of the first ever virtual parade on India Day 2020.
The 2-day LIVE event involved presenting virtual floats representing 28 States of India and 100+ artists performance.
DATA ENTRY CLERK | HEART AND STROKE FOUNDATION
October 2019 - December 2019
Heart & Stroke Foundation is a Canadian NGO dedicated to advocacy, education, and the funding of research surrounding heart disease and stroke.
I provide administrative support related to data in Blackbaud OneCRM and support multiple programs across Heart & Stroke.
-
Input revenue transactions and search data in Blackbaud OneCRM
-
Create new profiles in Blackbaud OneCRM with appropriate attributes
-
Verify supporter information for accuracy
-
Escalate inquiries to Team Lead when required
ADMINISTRATIVE VOLUNTEER | HEART AND STROKE FOUNDATION
March 2019 - October 2019
Heart & Stroke Foundation is a Canadian NGO dedicated to advocacy, education, and the funding of research surrounding heart disease and stroke.
-
Reach out to corporates to explore opportunities for association with the event.
-
Support with Corporate team and rider registrations for the event.
-
Assist with data entry into CRM
-
Assist with new volunteer training
-
Engage in volunteer recruitment and management for the event- Big Bike
-
Assist with station set up and registration during the event day
-
Assist with other administrative activities like printing, scanning, and mailing of documents, and money counting.
ACCOUNT SUPERVISOR | FORECAST BRANDCOM
Jan 2017- May 2018
FORECAST is a full service, integrated creative communication house based in Mumbai, India. My role as a Client Servicing personnel involved providing end to end support for all client marketing communication needs.
-
Successfully led a portfolio of clients and ensured client retention by executing the marketing requirements on a timely basis.
-
Suggested clients with exciting product innovation and promotion ideas to ensure new revenue generation opportunities by monitoring market trends.
-
Provided support in developing a variety of marketing collateral and digital creatives leading to successful marketing campaigns
-
Managed relations with new and existing clientele by providing exceptional customer service leading to new business opportunities for the agency.
KEY ACCOUNT MANAGER | VALUE DIRECT COMMUNICATION PVT.LTD.
March 2016 - June 2016
Value Direct is a lead generation & target marketing company in India that uses Social Media, SMS & Email marketing to help their Clients get new customers.
-
Contributed to the growth of agency through new client acquisitions resulting in revenue growth
-
Initiated and led new business opportunities by identifying and engaging with the potential clients resulting in expansion of the market
-
Ensured client retention by providing exceptional customer experience and delivering satisfying campaigns leading to revenue growth.
ADVERTISEMENT EXECUTIVE | BUSINESS STANDARD PVT. LTD.
August 2014 - February 2016
Business Standard is the third-largest Indian English-language daily newspaper published by Business Standard Ltd (BSL).
-
Initiated and lead new business opportunities by identifying and engaging with potential clients resulting in revenue generation for the business daily.
-
Monitored market trends for a portfolio of clients leading to successful business opportunities.
-
Supported client marketing goals by providing suitable advertising opportunities resulting in client retention.
BUSINESS DEVELOPMENT EXECUTIVE | NATHAN MANUFACTURERS & TRADERS PVT. LTD.
June 2013 – November 2013
Nathan Manufacturers and Traders Pvt Ltd is a supplier, manufacturer, and exporter of leather bags, shopping bags, belts, men wallets, etc.
-
Contributed to the growth of the company by generating revenue through successful interactions with domestic and international clients.
-
Ensured the expansion of product portfolio by designing and developing customized client requirements in coordination with the R&D team resulting in the growth of the market.
-
Delivered products on time by successfully coordinating with various internal and external teams leading to repeat orders from clients in the future.
MARKETING VOLUNTEER | ATMA (NGO)
June 2012 - July 2012
Atma is an accelerator for NGOs and social enterprises working in the education sector. It empowers grassroots education NGOs to increase the impact of their work by providing skilled associates.
-
Helped the NGO and its partner organization with Marketing activities for Mumbai Marathon 2013, leading to increased awareness about the NGO objectives.
-
Contributed to fundraising activities leading to revenue generation by engaging in corporate calls
-
Supported the growth of NGOs by organizing Atma Marathon Workshop for existing partner NGOs and new NGOs leading new partner registrations.
Softwares
MS Excel
MS PowerPoint
MS Word
MS Outlook
Adobe Photoshop
Adobe Illustrator
Wix.com
Google Docs
Canva
Buffer
Filmora
Languages
English
Hindi
Malayalam
Education
Certificate in Search Engine Marketing
Brain Station, Toronto, Canada
2019
Certificate in Social Media Marketing
Brain Station, Toronto, Canada
2019
Master of Business Administration
Rajagiri College of Social Sciences, Kochi, India
2010 - 2012
Diploma in Advertising & PR
Welingkar Institute of Management Development and Research, Mumbai, India
2008
Bachelor of Management Studies
SIES College of Arts, Science & Commerce, Navi Mumbai, India
2007-2010
Certified Digital Marketing Masters
Digital Vidya, India
2016